You cannot survive without that intangible quality we call heart. The mark of a top player is not how much he wins when he is winning but how he handles his losses. If you win for thirty days in a row, that makes no difference if on the thirty-first you have a bad night, go crazy, and throw it all away.
Bobby Baldwin on Poker
Morale is incredibly important in any organization; it affects everything. It affects how people treat one another, their work quality and even the way in which they answer the phone. It is elusive in nature but palpable in its impact. If morale is low, it is a problem even if everything else in an organization is strong. Karl Von Clausewitz, a Prussian military general and military theorist, identified morale as a fundamental military principle. Since Clausewitz published On War, morale has developed into a concept seen as critical to organizations. Unfortunately, morale is difficult to define and in many circles has become somewhat synonymous with motivation. But, morale is not about motivation.
